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Our premium support may be limited to certain time period based on the nature of the product that our customers have purchased and we shall offer additional support on the purchase of the support for specific product itself.

General support will only include the access to help documentation. We use Google Analytics to help us understand how our customers use the site you can read more about how Google uses your Personal Information here: It is also the extended support if you have purchased support with us after expiration of your support period.

You must be able to provide the requested access details to our technical team to resolve the encountered issue. Depending upon your submitted issue our support team may require your credentials to resolve the issue prevailing in your site. If you find something is not working, please submit it to our support department.

This support will not include the customization help for the plugin or other products, ours or others. If any issues found in our customers site caused by our plugin, we will provide our services without charging extra to solve those.

Please let us know and we will address the issue and resolve it as best we can. Any supplemental software code or related WP Dating. You can also opt-out of Google Analytics here: As a complimentary service, we provide you with access to those updates and themes.

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In case, if you have not submitted a ticket regarding an issue you encounter with the plugin, we will not be able to process your refund request.

Keep in mind that any updated theme installation will overwrite your theme config.

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After you confirm that the reported issue is resolved, we request you to change the access details that you provided us.